Support Engineer
$95,000–$110,000 year
On-siteHouston, Texas, United States or Denver, Colorado, United States
EXPIREDHouston, Texas, United States or Denver, Colorado, United StatesOn-siteFull Time$95,000–$110,000 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
This role involves hands-on hardware and software support for connected devices, onboarding new customers, configuring sensor hardware and gateways, and setting up monitoring dashboards. It requires troubleshooting communication between devices and systems in Linux environments, leveraging scripting/automation, and applying containerization practices. The engineer will document findings, create tickets for development, assist with troubleshooting and testing, and travel up to 25% to customer sites, with an office-based focus for hands-on hardware deployments.
Required Qualifications
- Experience supporting connected hardware and software environments with troubleshooting of device-to-system communications
- Proficiency in Linux-based environments and scripting/automation for deployments, diagnostics, and maintenance
- Familiarity with modern application deployment and containerization practices in production
- Strong analytical and troubleshooting skills spanning hardware, software, networking, and cloud-based systems
- Experience supporting data-driven applications with log analysis, telemetry data, and operational reporting
- Ability to document findings clearly and communicate technical issues; collaborate with engineering teams to drive resolution
- Exposure to cloud-based architectures used for device management, data ingestion, event processing, and system monitoring
- Customer-facing role with ability to configure, deploy, maintain, and optimize technical solutions
- Hands-on experience diagnosing and resolving system faults, network issues, and hardware/software configuration challenges
- Ability to manage multiple priorities with high accuracy and strong organizational skills
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