Support Desk Technician
$50,000–$68,000 year
On-siteGlendale, Wisconsin, United States
Glendale, Wisconsin, United StatesOn-siteFull Time$50,000–$68,000 yearAssociates DegreeSmall
Full TimeAssociates DegreeSmall
Job Summary
Answer calls, create tickets in ConnectWise, and provide lightning-fast assistance via phone, email, and remote access tools. Diagnose and fix hardware and software issues while installing, configuring, and maintaining computer systems and applications. Collaborate with the team to tackle complex problems, prioritize tasks, and document technical issues, solutions, and procedures. Keep client passwords secure and assist with occasional on-site support in the greater Milwaukee area. You must have a reliable car and valid insurance, and the role requires lifting up to 50 pounds.
Required Qualifications
- Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school
- six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes
- reliable car
- valid insurance
- ability to regularly lift and/or move up to 25 pounds
- ability to sometimes lift and/or move up to 50 pounds
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