Support Coordinator - Sydney, NSW
$104,000–$145,600 year
HybridSydney, New South Wales, Australia
Job Summary
Manage a caseload of NDIS participants requiring Level 2 and/or Level 3 Support Coordination by conducting assessments, developing action plans, and responding to referrals. Partner with participants to understand their needs, advocate for their rights and decision-making control, and coordinate services across providers to build independence and social inclusion. Ensure participant plans are implemented effectively while maintaining accurate records, monitoring budgets, and identifying areas for service improvement. This permanent part-time role involves 4 days per week with 25 billable hours, based in Sydney or nearby areas. NDIS Worker Screening Check and Working with Children Check are required.
Required Qualifications
- At least 18 months in NDIS Support Coordination, including Level 2 or Level 3 Support Coordination
- Experience supporting participants with psychosocial disabilities, trauma backgrounds, and complex support needs
- Demonstrated skills in advocacy, stakeholder engagement, recovery-oriented practice, and participant empowerment
- Knowledge of Psychosocial Recovery Coaching principles and trauma-informed practice
- Strong ability to build rapport and work collaboratively with participants, families, allied health professionals, and service providers
- Understands, or is willing to learn, the NDIS and disability support sector
- Has a strong commitment to human rights, dignity, choice and control, inclusion, and person-centred practice
- Can build respectful relationships with participants, families, carers, providers, and other stakeholders
- Communicates clearly, listens well, and can advocate respectfully and effectively
- Is organised and able to manage case notes, reporting, administration, and competing priorities
- Can work alongside people with different communication styles, support needs, cultures, identities, and life experiences
- Is passionate about supporting people to achieve their goals, strengthen independence, and participate fully in their communities
- Right to work in Australia
- Willing to obtain NDIS Worker Screening Check
- Willing to obtain Working with Children Check (Blue Card/WWCC)
- Willing to obtain Police Check
- Willing to obtain First Aid & CPR Certificate
Desired Qualifications
- Having a vehicle, with an active comprehensive insurance policy and a driver's license
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