Support Coordinator
On-siteNewmarket, Ontario, Canada or Newmarket, Queensland, Australia
Job Summary
Support participants to understand and implement their NDIS plans in line with their goals while coordinating funded, mainstream, and community supports that meet individual needs. Build strong relationships with participants, families, service providers, and community organisations to promote choice, control, and independence. Monitor participant progress and funding utilisation, identifying risks or barriers, and prepare participants for plan reviews by gathering relevant documentation. Maintain accurate case notes, records, and billable activities in accordance with organisational and NDIS requirements, escalating complex matters to the Team Leader when needed. This 12-month part-time role covers 60 hours a fortnight at the Newmarket office. SEQUAL empowers people of all ages and abilities to live independently through person-centred services.
Required Qualifications
- Experience in Support Coordination, case management, disability, community services or a related field
- A sound understanding of the NDIS and person-centred practice
- Excellent communication and interpersonal skills with the ability to build trust and rapport
- Strong organisational and time management skills, with the ability to manage competing priorities
- Experience maintaining accurate records and working with digital client management systems
- The ability to work independently while collaborating effectively with a multidisciplinary team
- Sound judgement, professional boundaries and a commitment to participant safety and wellbeing
- Relevant qualification in Community Services, Disability, Social Work, Human Services or a related discipline (or equivalent experience)
- Current Driver Licence and access to a reliable vehicle
- Current NDIS Worker Screening Check (or ability to obtain)
- Current Working with Children Check (where applicable)
- Current First Aid and CPR Certificate (or willingness to obtain)
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