Support Coordinator II - Pain Management Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
$52,000–$82,555 year
On-site · Los Angeles, California, United States
Job Summary
Support Coordinator II in a Pain Management Clinic provides intermediate-level coordination to ensure smooth outpatient flow and optimal patient satisfaction. Responsibilities include coordinating multiple appointments across multi-specialty services, handling heavy phone activity, intake, obtaining medical reports/imaging, scheduling procedures, encounter registration, copay collections, and referrals management. Performs clerical tasks such as accurate data entry, insurance verification, obtaining authorizations, scheduling evaluations, and maintaining timely communications with patients and care teams. Works to create a well-managed operational flow, supports onboarding and training, and assists with billing-related activities as needed, with emphasis on strong customer service and cross-functional collaboration to support clinic operations.
Required Qualifications
- Req High School or equivalent
- Req Demonstrated ability in customer service, intake and scheduling
- Req Proven record of dealing with the public in a customer service role
- Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
- Req Must have excellent communication skills, including the ability to speak, read and write English proficiently
- Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment
- Req Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
- Req Knowledge and ability in processing new referrals in a timely manner
- Req Demonstrated ability and knowledge in patients scheduling
- Req Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
- Req Possesses ability to work independently and in a team setting.
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