Support Coordinator II - Infusion Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
$54,080–$85,862 year
On-siteLos Angeles, California, United States
Job Summary
Coordinate multiple appointments across multi-specialty clinical services and manage daily clinic preparation, including intake, message distribution, and medical report retrieval. Schedule patient evaluations, diagnostic testing, and surgeries while processing new referrals, obtaining outside medical records, and verifying insurance authorizations. Provide phone coverage, distribute electronic messages, and respond to voicemails within 24 hours. Assist with clerical needs, billing documentation, and financial risk assessments for patients. Review master schedules to anticipate activity changes and maintain operational flow. Support Support Coordinator I with complex customer service issues and collaborate as a liaison between the department and hospital staff.
Required Qualifications
- High School or equivalent
- Demonstrated ability in customer service, intake and scheduling
- Proven record of dealing with the public in a customer service role
- Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems
- Must have excellent communication skills, including the ability to speak, read and write English proficiently
- Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment
- Knowledge and understanding of insurance plans and types of coverage provided, including government health programs
- Knowledge and ability in processing new referrals in a timely manner
- Demonstrated ability and knowledge in patients scheduling
- Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility
- Possesses ability to work independently and in a team setting
- Fire Life Safety Training (LA City)
- Must be able to obtain Fire Life Safety Training (LA City) within 30 days of hire and maintain by renewal before expiration date
Desired Qualifications
- Bachelor's Degree In a related field
- 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment
- Knowledge of medical terminology
- Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office
- Ability to speak Chinese (Mandarin or Cantonese) or Spanish
- Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent
- Certification - Job Relevant Billing and Coding Certificate
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