Support Consultant
On-site · Pune, Maharashtra, India
Pune, Maharashtra, IndiaOn-siteFull TimeMid LevelBachelors DegreeLarge
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Large
Job Summary
Provide frontline technical and product support to customers via live calls, email, and chat; diagnose and resolve complex product problems related to system configurations, product functionality, and bugs/enhancements; document problems and solutions for training; collaborate with product management to identify design issues; stay current on product changes and new offerings; operate in a 24x7 rotational shift; healthcare industry knowledge and international helpdesk experience are beneficial.
Required Qualifications
- Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
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