Support Consultant
$55,000–$60,000 year
RemoteUnited States
Job Summary
Provide technical support and troubleshooting for Togetherwork's Microsoft Dynamics 365 platform, serving as the primary contact for customer support requests. Diagnose software defects and configuration issues while responding to tickets and emails in a timely manner. Lead calls to review problems, document resolutions, and assist customers with system configuration and best practices. Collaborate effectively with internal and external teams to resolve complex issues, creating detailed documentation when necessary. This role requires 3+ years of experience in technical support and is located remotely, with a base salary range of $55,000-$60,000.
Required Qualifications
- 1+ years of experience supporting SaaS applications
- Microsoft Dynamics 365 experience
- Sales Force experience
- 3+ years of experience in a technical support role
- Strong problem solving skills
- Troubleshooting skills
- Analytical skills
- Excellent written communication skills
- Excellent verbal communication skills
- Ability to manage multiple customer issues simultaneously
- Customer-focused mindset
Desired Qualifications
- Experience using AI tools in a service delivery
- Zendesk experience
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