Support Consultant, Tier 2 (Lab, German)
HybridKyiv, Kyiv City, Ukraine
Job Summary
Provide excellent, efficient technical support on 3Shape hardware and software via online sessions, phone, email, and occasional on-site events. Manage support cases by gathering relevant information from customers according to company procedures and recording it in the company's CRM. Collaborate with other departments and escalate customer feedback as needed. This role requires strong verbal and written German (B2 level and higher) and Upper-Intermediate English for internal communication. The position offers a healthy work-life balance, comprehensive benefits including 24 working days of annual vacation and medical insurance, and occasional business trips to Western Europe.
Required Qualifications
- A customer-oriented approach
- Strong communication skills — the ability to ask the right questions and truly listen
- Strong verbal and written German (B2 level and higher)
- Upper-Intermediate English or higher (used for internal communication)
- Problem-solving and logical thinking skills
- A results-driven, stress-resistant mindset
- Analytical, multitasking, and empathetic skills
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