Support Associate
On-siteAstana, Astana, Kazakhstan
Astana, Astana, KazakhstanOn-siteEntry LevelEnterprise
Entry LevelEnterprise
Job Summary
Support customers, courier partners, and venues via live chat and phone while ensuring delivery operations run smoothly. Collaborate with the support team and other internal groups to develop the support function. Work directly from the office in shifts covering mornings, evenings, and weekends, with seven-day availability. Fluency in Kazakh, Russian, and English is required. Join a high-growth team in Astana focused on customer obsession and rapid learning.
Required Qualifications
- Great communication skills with a personal touch
- Customer-obsessed and team-oriented mindset
- Fast learner
- Ability to multitask
- Ability to work in a fast-paced environment
- Ability to work in shifts in mornings, evenings and weekends
- Ability to work directly from the office
- Fluency in Kazakh
- Fluency in Russian
- Ability to work in English
- Ability to attend onboarding fully during the first week
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