Support Associate
On-siteThessaloníki, Central Macedonia, Greece
Thessaloníki, Central Macedonia, GreeceOn-siteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Handle 24/7 customer, venue partner, and courier partner support by communicating via chat or phone using a distinct Wolt tone of voice. Respond to queries and find solutions that exceed expectations while developing support strategies with the team. Liaise with Operations and Product members to communicate issues, bugs, or other problems. Manage multiple incoming interactions simultaneously, determining priority in a fast-paced startup environment. Work shift-based mornings, nights, and weekends to cover our seven-day operation in Thessaloniki. Fluency in Greek and English is required.
Required Qualifications
- Ability to work on weekends
- Experience in a customer-facing role or logistics role
- Fast learner
- Attentiveness to both small details and the bigger picture
- Multitasking ability to manage multiple incoming interactions simultaneously
- Expertise in Thessaloniki's food scene, traffic patterns, and the different areas of the city
- Can-do attitude
- Fluency in Greek
- Ability to work in English
Desired Qualifications
- Self-motivation
- Creativity
- Excellent interpersonal and relationship-building skills
- Team player
- Great communication skills
- Enjoyment of working in a dynamic environment
- Ability to take ownership beyond the obvious
- Ability to play up playfulness in interactions
- Excitement to join an award-winning Support team
- Excitement about working in a high growth environment
- Excitement about taking ownership
- Excitement about being part of an extremely high performing team
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