Support Associate
On-siteAthens, Attica, Greece
Job Summary
Handle 24/7 customer, venue partner, and courier partner support by communicating via chat or phone using a specific Wolt tone of voice. Respond to queries from all partner groups, finding solutions to exceed expectations while developing support strategies with the team. Liaise with Operations and Product members to communicate issues, bugs, or other problems that arise. Manage multiple incoming interactions simultaneously, determining priority while maintaining a playful, creative approach to interactions. This shift-based role requires working mornings, nights, and weekends (40 hours per week) on-site in Athens. Fluency in Greek and English is required.
Required Qualifications
- Ability to work on weekends
- Experience in a customer-facing role or logistics role
- Fast learner
- Attentiveness to both small details and the bigger picture
- Multitasking ability to manage multiple incoming interactions simultaneously
- Expertise in Athens' food scene, traffic patterns, and the different areas of the city
- Can-do attitude
- Fluency in Greek
- Ability to work in English
Desired Qualifications
- Self-motivation
- Creativity
- Excellent interpersonal and relationship-building skills
- Team player
- Great communication skills
- Enjoyment of working in a dynamic environment
- Ability to take ownership beyond the obvious
- Playfulness in interactions
- Excitement to join an award-winning Support team
- Excitement about working in a high growth environment
- Willingness to take ownership
- Part of an extremely high performing team
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