Support and Technical Operations Engineer - Remote Honduras
$31,200–$31,200 year
RemoteHonduras, Indiana, United States
Honduras, Indiana, United StatesRemoteFull Time$31,200–$31,200 yearStartup
Full TimeStartup
Job Summary
Provide technical support to customers via tickets, email, calls, and video meetings while troubleshooting platform usage, logins, workflows, and AI-powered communication tools. Assist with CRM, calendar, and workflow setup for new and existing clients, then reproduce, document, and escalate product bugs to the development team. Create clear support documentation, internal SOPs, and troubleshooting guides to improve processes and reduce repeated questions. Review customer issues to identify patterns for product improvements and assist with testing new features before release.
Required Qualifications
- Experience in technical support, SaaS support, IT support, customer operations, implementation, or a similar role
- Strong problem-solving and troubleshooting skills
- Ability to explain technical issues in simple, clear language
- Comfortable working with CRM platforms, web-based software, support tools, and customer communication systems
- Strong written communication skills
- Strong attention to detail and follow-through
- Ability to manage multiple tickets, tasks, and priorities at the same time
- Comfortable joining customer calls or video meetings to troubleshoot issues
- Willingness to learn new tools, systems, and workflows quickly
- Ability to work independently in a remote environment
Desired Qualifications
- Experience with any of the following would be considered a strong asset: GoHighLevel or similar CRM platforms
- Experience with any of the following would be considered a strong asset: Twilio, phone systems, call routing, SMS, or VoIP tools
- Experience with any of the following would be considered a strong asset: Synthflow or other AI voice assistant platforms
- Experience with any of the following would be considered a strong asset: Help Scout, Intercom, Zendesk, HubSpot Service Hub, Jira, or similar ticketing/support platforms
- Experience with any of the following would be considered a strong asset: AI assistants, prompt writing, chatbot workflows, or automation tools
- Experience with any of the following would be considered a strong asset: Web forms, calendars, booking flows, customer messaging, or lead management systems
- Experience with any of the following would be considered a strong asset: Automotive, collision repair, dealership, or body shop industry experience
- Experience with any of the following would be considered a strong asset: Software QA, bug reporting, implementation, onboarding, or product operations experience
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