Support and Staging Engineer
On-siteCarrollton, Texas, United States
Job Summary
Provide technical support for service contract clients and deliver high-level remote troubleshooting across AV, server/PC, networking, and SIMStation software environments. Configure, test, and troubleshoot AV systems in the Carrollton, TX staging lab, ensuring quality alignment with SIMStation specifications while managing rack building, cable management, and certification standards. Create and maintain accurate technical documentation, including network summaries, bills of materials, and signal flows, while coordinating closely with project teams to support successful execution. Offer critical feedback for department process improvement and demonstrate ownership in utilizing internal ticketing systems and proprietary workflows.
Required Qualifications
- 10+ years of experience with advanced proficiency in professional audio-video systems staging and support
- Experience configuring and testing A/V and server/PC systems in a staging lab environment
- Experience with AV over IP systems, including DANTE audio, network video switchers, and related technologies
- Strong knowledge of rack building, cable management, cable testing, certification, and labeling
- Experience providing clients with high-level remote technical support
- Experience managing technical documentation, including network summaries, bills of materials, and signal flows
- Ability to learn and become proficient using internal SIMStation technologies and workflows
- Strong communication, ownership, and follow-through with the ability to coordinate across project and technical teams
Desired Qualifications
- Interest in growing into a Support & Staging Team Lead role within 6-12 months as performance and department needs evolve
- Knowledge of low-voltage installation standards and construction processes is preferred
- CTS-I certification is preferred
- Medical simulation experience is a plus
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