Support Analyst
On-siteSingapore, Singapore
Singapore, SingaporeOn-siteFull TimeFINANCELarge
Full TimeLargeFINANCE
Job Summary
Conduct daily client-facing support and advisory work for high-profile financial institutions, managing production environment issues, onboarding, and deployment projects. Provide high-level technical consultancy on product configuration and training, while acting as the primary point of contact to own the technical relationship. Deliver professional, process-oriented technical support through on-site meetings for configuration and training, ensuring efficient resolution of business-critical matters.
Required Qualifications
- Strong experience in delivering excellent customer service
- Keen interest in finance and/or technology
- Experience working in a high-pressure environment
- Ability to manage time, prioritise work, and complete multiple tasks effectively
- Ability to absorb information quickly and think on the spot
- Presentation skills
- On-site meetings will be required to provide our clients with support, training and configuration
Desired Qualifications
- Degree in a STEM discipline with an aptitude to learn complex concepts
- Experience in commodity markets, particularly within the energy sector
- Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)
- Experience in a front-office trading environment
- Knowledge of OTC and Exchange trading
- Japanese language proficiency
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.