Support Analyst
HybridBaguio, Cordillera, Philippines
Baguio, Cordillera, PhilippinesHybridFull TimeLarge
Full TimeLarge
Job Summary
Answer inbound customer calls and emails regarding the screening platform, assisting users with login issues, password resets, account verification, and profile updates. Guide clients through system navigation and usage of screening tools and workflows, while providing status updates on screening reports following proper verification protocols. Explain screening requirements, documentation needs, and feature functionality clearly and professionally to ensure a smooth screening experience from start to finish. Partner with internal teams to address complex situations and improve the customer experience.
Required Qualifications
- Strong customer service background
- Ability to communicate clearly
- Experience working in the screening, verifications, or background check industry
- Familiarity with processes such as identity verification
- Bachelor's degree or equivalent work experience
- Customer focus
- Passion for support
- Creative and curious troubleshooter
- Strong organization and time management skills
- Aptitude for technology
- Professional communication skills
- Must be able to handle high-volume inquiries
- Must be able to provide a professional and positive experience for users
Desired Qualifications
- Preferred familiarity with processes such as identity verification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.