Support Analyst, Level 1
$57,000–$57,000 year
On-site · Chicago, Illinois, United States or Austin, Texas, United States
Job Summary
Support Analyst, Level 1 responsible for assisting restaurant clients using PAR OPS; learn the software to become subject-matter expert; resolve client issues and respond to requests via calls and emails; work with Senior Analysts and Management; diagnose problems, escalate when needed, manage tickets in Service Cloud, contribute to internal knowledge base and SharePoint, and use Microsoft Office tools. Requires strong communication, problem-solving, customer-service orientation, and ability to work in a dynamic, agile tech environment. Shift is Monday–Friday 11 AM–8 PM EST; remote work from hub locations (Austin TX, Philadelphia PA, Minneapolis MN, Chicago IL, Champaign IL, or Central New York) with remote option.
Required Qualifications
- Restaurant management background with POS/back-office experience
- 2-3 years experience with technology in the Hospitality industry
- Experience responding to support requests via calls and emails
- Proficiency with Microsoft Office and data handling (Excel)
- Strong written and verbal communication skills
- Ability to diagnose, troubleshoot, and escalate issues
- Ability to work independently and in a team
- Familiarity with ticketing systems (Service Cloud) and knowledge-base tools
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