Support Analyst
On-siteAustin, Texas, United States or Raleigh, North Carolina, United States
Job Summary
Resolve support requests and enhancements via email, web, or phone while maintaining expert domain knowledge in bank and accounting products. Communicate directly with customers to ensure fast time to contact and resolution, collaborating with product, integration, and consultants to troubleshoot issues. Assist with customer projects including financial data entry, updating website FAQs, and testing support enhancements. Provide critical feedback for process improvements and represent the company professionally across Raleigh, NC, Austin, TX, or remote locations. Occasional travel is required for team events.
Required Qualifications
- Bachelor's degree in Finance, Economics or equivalent years of experience
- Location in Raleigh, NC, Austin, TX, or remote
- Occasional travel required for team events to support engagement, relationship-building, and key decision-making
Desired Qualifications
- 2+ years technical customer service experience preferred
- High energy, can-do attitude, with commitment to excellent customer service
- A team player attitude and willingness to learn
- Excellent communication
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