Support agent - German speaking

Manage high-profile and escalated customer cases from start to resolution while ensuring first contact resolution wherever possible. Proactively identify and offer solutions to customer issues, verify and update customer information accurately, and protect data by escalating security concerns using correct internal processes. Maintain work orders in line with defined business SLAs and consistently apply agreed behavioural, quality, and compliance standards. Share knowledge, communicate campaign updates, and develop strong product knowledge within the retail environment. Work on-site in Durban North Coast during European business hours, requiring fluency in German and minimum six months of international call centre experience.