Support agent - German

Take ownership of high-profile and escalated customer cases, managing them from start to resolution. Proactively identify and offer solutions to customer issues or concerns while ensuring first contact resolution wherever possible. Manage work orders in line with defined business SLAs and consistently apply agreed behavioural, quality, and compliance standards. Verify and update customer information accurately, protecting data and information security by escalating issues using correct internal processes. Share knowledge and best practices with team members and communicate relevant campaign or process updates to colleagues, customers, and managers. Deliver excellent customer experiences at all times within our Durban North Coast office.