Support Account Manager
$100,000–$136,000 year
On-site · Wichita, Kansas, United States
Job Summary
Support Account Manager at NetApp blending technical expertise with customer success to deliver outstanding customer experiences and drive business outcomes. Responsibilities include consulting with customers on NetApp products, guiding onboarding and adoption, tailoring technical success plans, conducting health checks, managing escalations, enabling proactive engagement and risk mitigation, asset management, and collaborating with Renewal Specialists and Field Sales to realize value, renewals, and expansions. The role requires building trusted relationships with key technical personas, delivering tailored demos, and developing best practices and strategic initiatives to improve customer success outcomes.
Required Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of B2B customer-facing experience
- Technical proficiency in NetApp products and/or enterprise IT
- Proven ability to build and maintain strategic technical relationships with customers
- Excellent communication skills and emotional intelligence (EQ)
- Demonstrated success in fast-paced and dynamic environments
- Expertise in data analysis and providing actionable technical insights
- Proficiency with MS Office; Salesforce and Gainsight a plus
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