[Supply Chain] Senior Manager Customer Solution [MedTech]

Develop and execute the Japan Customer Solutions strategy, translating operational needs into scalable service models and defining governance for the portfolio. Lead global application deployment, designing end-to-end processes for order intake and case management while ensuring local adoption and change readiness. Provide leadership for compliant customer service operations, monitoring KPIs, managing escalations, and driving corrective actions based on data and root-cause analysis. Partner with Commercial to improve end-to-end logistics flows, presenting business cases for service enhancements and leading cross-functional transformation initiatives across IT, Finance, and Distribution. Coach and develop a team of four, setting performance standards and building capabilities in process design and stakeholder management.