Supply Chain Assistant
RemotePhilippines
Job Summary
Review and verify Proof of Delivery (POD) documents, investigating and reporting any delivery discrepancies. Update and maintain pricing files within Cin7 or the company's inventory management system, and support the Customer Service team by processing and validating customer sales orders. Provide administrative support to the Demand Planner, including data maintenance, reporting, and inventory-related tasks. Prepare and maintain DIFOT reports to monitor supply chain performance, and assist with inventory, order, and operational reporting using Excel. Maintain accurate records across ERP and inventory management systems to ensure data integrity while collaborating with internal teams to resolve order, inventory, and delivery-related issues. Support the implementation and adoption of AI tools and automation initiatives to improve supply chain processes and administrative efficiency.
Required Qualifications
- Previous experience in a Supply Chain, Inventory, Logistics, or Operations Administration role
- Experience processing sales orders or supporting customer service within an order management or ERP system
- Experience using Cin7 or a similar ERP, inventory management, or warehouse management system
- Strong attention to detail with excellent data accuracy and organizational skills
- Good written and verbal English communication skills
- Proficiency in Microsoft Excel or Google Sheets for reporting and data management
- Ability to prioritize multiple administrative tasks and work independently in a fast-paced environment
- Strong problem-solving skills with a proactive and customer-focused approach
Desired Qualifications
- Experience preparing supply chain performance reports, including DIFOT (Delivery In Full, On Time) metrics
- Familiarity with inventory control, demand planning, and logistics operations
- Experience supporting pricing updates and inventory data maintenance
- Exposure to AI-powered tools such as ChatGPT, Claude, Microsoft Copilot, or similar technologies to improve operational efficiency
- Experience working with cross-functional teams across customer service, logistics, inventory, and supply chain operations
- Continuous improvement mindset with the ability to identify opportunities for process optimization and automation
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