Supplier Success Professional (B2B Customer Support) - Bilingual Spanish/English
$34,320–$34,320 year
Remote · Calgary, Alberta, Canada or Lehi, Utah, United States
Job Summary
Provide front-line supplier support in a bilingual Spanish/English role, resolving inquiries, verifying compliance documentation, and ensuring smooth onboarding and service across multiple channels. Responsibilities include resolving supplier issues with emphasis on customer experience and compliance accuracy, verifying regulatory documents (insurance, safety manuals, OSHA/MSHA records), logging interactions in Salesforce Service Cloud, handling billing/subscription inquiries, collaborating with internal teams to improve service delivery, participating in outbound campaigns and verifications, and maintaining high interaction quality and productivity with regular attendance. Ideal qualifications emphasize CX/call center experience, strong written/verbal communication, CRM familiarity (Salesforce preferred), attention to detail, adaptability, quick learning of new systems, and fluency in required languages as needed by the role.
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