Supplier Success Professional (B2B Customer Support)
Hybrid · Calgary, Alberta, Canada or Lehi, Utah, United States
Job Summary
Supplier Success Professional will provide front-line support to suppliers via phone, email, chat, and other service channels, resolve complex supplier issues with a focus on customer experience and compliance accuracy, verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records, log all interactions in Salesforce (Service Cloud), and support customer billing and subscription inquiries. The role requires a hybrid schedule in the Calgary, Alberta office (Tuesdays–Thursdays in office; Mondays and Fridays work from home), and participation in an 8-week training period starting August 10, 2026. Pays $20 CAD/hour. Responsibilities include collaboration with internal departments to resolve supplier needs, outbound campaigns, and maintaining high interaction quality and productivity metrics.
Required Qualifications
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
- #LI-HYBRID
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