Supervisor - Window Service
On-siteCaldwell, Idaho, United States
EXPIREDCaldwell, Idaho, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Lead the service and install team by assigning daily work, conducting check-ins, and approving time-off requests. Schedule and dispatch all service calls in BisTrack, triage emergency requests, and order parts for upcoming jobs. File and track warranty claims with vendors, document issues with photos, and manage customer interactions and escalations. Monitor callbacks and resolution times while maintaining vehicle and tool readiness. Report results monthly and ensure the service team remains motivated and accountable.
Required Qualifications
- Window and door product and service knowledge — including Marvin and Amsco lines
- Proven ability to lead and develop a service or field team and hold them accountable
- Strong customer-relationship and communication skills; calm and clear under pressure
- Experience scheduling and dispatching service or field work
- Comfortable with computers — service scheduling, warranty, and order systems in BisTrack (or able to learn quickly)
- Organized and proactive: follows projects through to accuracy and on-schedule completion
- Safety-first mindset with the willingness to hold others to the same standard
- Periodic lifting and handling of windows, doors, and service material; able to assess work in the field
- Standing, walking, and driving to job sites as service needs require
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