Supervisor (w/m/d) Customer Support Fachbereich Logistik (w/m/d)

Coordinate the logistics department's sample retrieval from German and Austrian sites while managing internal and external customer inquiries via phone and email. Lead a team by planning work, allocating resources, and maintaining schedules to meet targets and ensure customer satisfaction. Administer personnel functions including shift planning, leave management, and time tracking. Drive process improvements by analyzing metrics and system tools to maximize efficiency, while proactively identifying and resolving operational challenges without precedents. Build client relationships, handle escalated issues, and contribute to technology resource maintenance. Prepare reports summarizing activities and facilitate team development through regular feedback and coaching.