SUPERVISOR, VISITOR SERVICES (BILINGUAL EN & FR)
$45,000–$45,000 year
On-siteKingston, Ontario, Canada
Job Summary
Deliver visitor service excellence by promoting tourism partners, managing ticket and merchandise sales, and maintaining a safe, welcoming Visitor Information Centre environment. Lead by example while training staff on attraction promotions, reviewing daily merchandising displays, and ensuring literature is stocked and up-to-date. Collaborate with colleagues to maximize in-store sales, input visitor data into CRM software, and monitor the e-commerce platform. Support the team in providing guidance on local attractions, events, and accommodations both in-person and online, while working off-site at key visitor attractions. Maintain a clean, organized facility by performing routine cleaning duties, monitoring inventory levels, and reporting maintenance concerns.
Required Qualifications
- Minimum of two years of relevant experience in customer service or retail
- Valid driver's license with access to a vehicle
- Bilingual proficiency in English and French
- Strong understanding of Kingston's local attractions and services
- Demonstrated leadership experience
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- First aid certification
Desired Qualifications
- Working knowledge of Square retail software
- Experience using Connecteam platform
- Experience in e-commerce platform management
- Familiarity with CRM software
- Previous experience in tourism or hospitality
- Marketing and promotional skills
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