Supervisor

Oversee front-of-house crew including hosts, servers, and bussers to uphold Tim Ho Wan's service standards through smile-and-greet protocols, up-selling, and fast, friendly delivery. Plan and manage shift game plans to achieve sales targets, food cost control, and labor efficiency while ensuring proper portioning and accurate inventory counts. Lead daily operations by coordinating station workflows, addressing guest complaints immediately, and managing break schedules and attendance adjustments. Conduct crew training on basic stations and certification, enforce hygiene and sanitation protocols during shifts and closing, and maintain accurate cash drawer controls. Update rosters for last-minute changes and communicate staff meal requirements to the kitchen.