Supervisor
On-siteLas Vegas, Nevada, United States
Job Summary
Oversee front-of-house crew including hosts, servers, and bussers to uphold Tim Ho Wan's service standards through smiling greetings, up-selling, and fast, friendly interactions. Manage shift game plans, enforce the 3 Cs of communication and cooperation, and drive sales targets via average check and transaction counts. Direct daily operations by ensuring food presentation meets standards, maintaining cleanliness and sanitation across all stations, and controlling labor and food costs through accurate inventory and manpower scheduling. Handle guest complaints, coordinate break rotations, and execute closing procedures including cash drawer accuracy and alarm setup. Report accidents, update rosters for attendance adjustments, and lead crew training on basic stations and certification systems.
Required Qualifications
- Minimum 3 years of restaurant management experience
- Strong leadership and team management skills
- Able to work weekends and public holidays
Desired Qualifications
- Chinese cuisine preferred
- Bilingual in English and Chinese (Mandarin or Cantonese)
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