Supervisor, Theater Operations
On-siteHighland, California, United States
Highland, California, United StatesOn-siteFull TimeHOSPITALITYLarge
Full TimeLargeHOSPITALITY
Job Summary
Oversee day-to-day theater operations by providing operational guidance to ensure smooth show execution and optimal guest experience. Organize and schedule designated team members for events, enforce security protocols, and coordinate front-of-house setup including seating charts and ingress locations. Manage vendors, maintain client files, and track supply orders while ensuring venue cleanliness and preventative maintenance on equipment. Liaise with tour management, contractors, and Public Safety to create secure environments, and collaborate cross-functionally with Marketing and Food & Beverage departments. Monitor team schedules for performers and resolve incidents with urgency to maintain Best in Class service standards.
Required Qualifications
- Bachelor's degree in Business Administration and/or related field
- Minimum three (3) years of related work experience to include working in a live events environment
- Minimum of two (2) years in a supervisory position
- Ability to work under pressure, while handling money, utilizing prescribed cash management controls, and day-to-day tasks concurrently
- Experience managing highly functional departments including Food and Beverage, Guest Service, Merchandise, Security, and VIP Services
- Ability to create and develop unique guest offerings, delivering on a Best in Class expectation
- Dependable, reliable, and punctual
- Ability to work assigned and varying shifts and complete responsibilities in a timely manner
- Ability to adapt and work effectively in various parts of the facility
- Ability to work in various climates based on the environment
- Work independently, exercising judgment and initiative with minimal supervision
- Maintain an effective working relationship with employees and others encountered through the course of employment
- Operate standard office equipment and personal computer(s) using MS-DOS, MS Windows, MS Excel, MS Outlook, MS Word and ticketing operating system(s)
- Define problems, collect data, establish facts and draw conclusions
- Work effectively under pressure and/or stringent schedule and produce accurate results
- Communicate effectively with others in both oral and written form
- Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment
- Ability to delegate, multi-task, lead and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills
- Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations
- Must be personable and professional, capable of using caution and discretion in communication
- A valid driver's license and vehicle insurance with minimum liability limits
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours
Desired Qualifications
- Minimum of two (2) years in a supervisory position preferred
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above
- Basic understanding of live entertainment production and terminology preferred
- Familiarity with AXS or Ticketmaster entry scanning and protocols
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.