Supervisor
On-siteLondon, England, United Kingdom
Job Summary
Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency. Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention. Coach team on goals and performance; support recruitment, onboarding, and ongoing development. Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility. Accurately process POS transactions and inventory functions to maintain inventory integrity. Lead omni-channel and virtual selling initiatives, including live-stream shopping; promote brand-safe social media engagement and awareness of trends. Work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days.
Required Qualifications
- Strong written and verbal communication skills
- Detail-oriented
- Proactive
- Able to multi-task and prioritize effectively
- 2+ years of experience in a retail service environment in a management or floor leadership role
- Ability to communicate effectively with customers and staff
- Ability to confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel/virtual selling tools and clienteling systems
- Strong English language proficiency
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
Desired Qualifications
- Luxury/premium or comparable retail experience
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