Supervisor-System Operations Center (CT)
$130,990–$145,540 year
On-siteWindsor, Connecticut, United States
Job Summary
Manage systems integrity and initiate corrective action for control center staff, prioritizing network operations and repairs while ensuring work adheres to safety standards and switching procedures. Direct field forces in restoration and maintenance activities, evaluate outage restoration alternatives, and coordinate switching operations for generating facilities. Review employee performance, coach staff on job training, and resolve grievances or disciplinary actions as required. Analyze system data to assess risk and disseminate weather or system condition information to modify operating plans. Coordinate work distribution to fulfill service level agreements and manage emergency restoration assignments as needed.
Required Qualifications
- No visa sponsorship (H-1B, O-1, J-1, TN, E-3, etc.)
- Must be available to work emergency restoration assignment as required
- Must be available to travel between MA/CT/NH as necessary
- Must be available for SHIFT WORK
- Must be available to work weekends and nights
- Must be available to work long hours in response to outage situations and shift coverage requirements
- Must pass the Shift Operator/Public Dispatch pre-employment test to be eligible for interview
- Bachelor's Degree in engineering, business administration, related discipline or equivalent experience
- High school diploma
- Five (5) to ten (10) years of related experience
- Experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers and change management to improve service/performance
- Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices
- Knowledge of safety standards and business processes
- Planning and organizational skills
- Project and schedule management skills
- Experience with computerized trouble, work and materials management and scheduling tools
- Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
- Working knowledge of labor contracts
- Must be able to clearly articulate job-related information to employees and to effectively address performance issues in a constructive manner
Desired Qualifications
- Previous experience is a supervisory role preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.