Supervisor, Shelter Services
$44,886–$49,837 year
On-siteChicago, Illinois, United States
EXPIREDChicago, Illinois, United StatesOn-siteFull Time$44,886–$49,837 yearMid LevelSmall
Full TimeMid LevelSmall
Job Summary
Oversee daily shelter services operations and supervise front-line staff and volunteers across admissions, adoptions, front desk, café, and retail; ensure safe animal handling, adherence to standard operating procedures, and a welcoming environment for guests, staff, volunteers, and animals; provide coaching and performance feedback, manage staffing coverage, and collaborate with the Manager on operational improvements and implementation of new procedures.
Required Qualifications
- Minimum 2 years of experience in customer service or front-line operations
- Prior experience in a lead or supervisory role
- Strong leadership, communication, and conflict resolution skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience with scheduling, coordinating workflows, or overseeing daily operations
- Strong organizational skills and attention to detail
- Ability to make decisions, solve problems, and provide direction to others
- Proficiency with computer systems and basic office software
- Demonstrated attention to accuracy in data entry, financial transactions, or records management
Desired Qualifications
- Experience supervising staff or volunteers
- Bilingual (Spanish) preferred
- Experience with shelter management software, scheduling platforms, or point-of-sale systems
- Experience in animal welfare, veterinary clinic, retail, café, or social services environment
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