Supervisor, Service Operations
$43,888–$85,068 year
Remote · Arizona, United States or New York, United States
Job Summary
Supervisor of Service Operations leads a team of claim processors for Medicaid Claims Operations, driving performance against health-plan and state metrics, and translating business priorities into daily execution. Responsibilities include coaching and developing the team, managing inventory and turnaround times, identifying risks and process gaps, and partnering with cross-functional teams to implement sustainable improvements. The role emphasizes data-driven performance monitoring, trend analysis, and collaboration with Medicaid leadership to optimize resource allocation and handle volume fluctuations. Strong leadership, analytical, process-improvement, and cross-functional communication skills are required; Excel proficiency and knowledge of claims systems (e.g., QNXT) are highly valued.
Required Qualifications
- 1-2 years proven leadership experience managing teams in a production-based or operational environment
- Strong analytical and problem-solving skills, with experience in performance management and reporting
- Experience with inventory and workflow management in a high-volume setting
- Excellent communication skills, with the ability to influence and partner across functions
- Advanced proficiency in Excel (data analysis, reporting, and trending)
- Education: High School diploma, G.E.D. or equivalent experience
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