Supervisor Referral Transcription

Determine staffing needs, set schedules, and manage PTO to maintain daily coverage for the Central Referral Intake team. Monitor referral inventory, adjust work assignments, and prepare quality and productivity reports to ensure service levels and identify corrective actions. Supervise team performance, conduct orientation and training, and develop performance reviews for direct reports. Handle timekeeping, payroll approvals, and candidate interviews while addressing escalated customer service issues. Communicate strategic messages, implement change initiatives, and meet with leadership to review service quality.