Supervisor, RCMS
On-siteVadodara, Gujarat, India
Job Summary
Supervise the day-to-day activities of the Charges team to ensure productivity, accuracy, and turnaround time goals are achieved. Monitor charge entry, claim generation, and work queues to ensure timely submission, while reviewing operational metrics and implementing action plans for performance improvement. Act as the primary operational point of contact for assigned clients, conducting regular meetings to review performance, resolve escalations, and build strong relationships. Lead the operational onboarding of new customers and practices by coordinating with internal teams, developing implementation plans, and validating workflows before go-live. Mentor team members, conduct performance reviews, and drive process improvement initiatives to reduce rework and enhance efficiency. Prepare and present daily, weekly, and monthly operational reports to stakeholders.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or a related field
- 5–8 years of experience in Medical Billing/Revenue Cycle Management
- Minimum 2 years of supervisory or team lead experience in a Charges or Billing function
- Experience in customer onboarding and client relationship management
- Strong understanding of charge entry, claim creation, payer requirements, and healthcare billing workflows
- Strong customer communication and presentation skills
- Excellent stakeholder management and relationship-building abilities
- Project coordination and implementation experience
- Strong analytical and problem-solving skills
- Ability to manage multiple customer implementations simultaneously
- Knowledge of medical billing software, EHR/PM systems, and clearinghouses
- Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools
- Strong leadership, coaching, and conflict-resolution skills
- Ability to work in a fast-paced, deadline-driven environment
Desired Qualifications
- Experience working with behavioral health or ambulatory care practices
- Experience with customer onboarding and implementation projects
- Exposure to workflow documentation, SOP creation, and process mapping
- Knowledge of claim edits, payer-specific billing requirements, and denial prevention strategies
- Experience working with behavioral health EHRs such as CareLogic, Credible, InSync, or similar platforms
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