Supervisor, Ramp and Customer Services
On-siteSouth Bend, Indiana, United States
Job Summary
Coordinate day-to-day station operations by leading agents and clerks to ensure safe working environments and on-time dependability. Support the Manager in meeting operational performance targets, monitoring the station operation budget, and formulating administrative policies. Review procedures to improve efficiency, maintain overall compliance with safety rules and regulations, and investigate customer or operation issues. Participate in conference calls, station audits, and report preparation while coordinating with local airport management and regulatory agencies. Maintain personnel records, guide employees on performance issues, and work during peak or irregular periods as necessary.
Required Qualifications
- Minimum Age: 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role
- Possess the legal right to work in the United States
- Must be able to read, write, fluently speak and understand the English language
- Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
- Ability to adapt to the changing needs of the business is critical
- Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Desired Qualifications
- College coursework or college degree desirable
- Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
- Proven leadership and analytical skills
- Ability to effectively and efficiently manage multiple and often competing priorities
- Demonstrated ability to communicate verbally and in writing
- Previous working experience in a team lead, supervisory or managerial role preferred
- Minimum one year customer service experience preferred
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