Supervisor - Radixx Product Support
On-siteBengaluru, Karnataka, India
Job Summary
Supervise a functional team providing 24/7 technical support across multichannel setups. Manage customer escalations and critical incidents to maintain system uptime. Coach employees through performance reviews, training initiatives and regular feedback. Partner with engineering and product management to resolve recurring product issues. Manage staffing schedules and resource planning to meet departmental goals. Use generative artificial intelligence tools to accelerate incident triage and resolution. Lead in a global Airline Tech Product Support team delivering technical support to airline customers to keep critical flight operations moving seamlessly.
Required Qualifications
- Minimum 8 years of experience in technical product support operations
- Proven success leading functional teams and managing performance metrics
- Strong background in support for airline information technology or enterprise software as a service
- Clear execution of incident management principles during high-pressure escalations
- Strong communication and prioritization skills across global cross-functional teams
- Practical experience using generative artificial intelligence to improve team productivity
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