Supervisor, PSA Customer Experience

Supervisor, PSA Customer Experience oversees the day-to-day operations of the Concierge teams across multiple locations, driving the operational strategy of customer care and delivering world-class service to fans and collectors. Responsibilities include defining and tracking operational KPIs, driving revenue and customer loyalty through in-person drop-offs and events, leading training and SOP implementation, managing on-site teams at trade shows and events, resolving escalated customer issues across in-person, phone, email, and social channels, and ensuring consistent, data-driven experiences across locations. The role requires at least 6+ years in customer service with 2+ years in a supervisory capacity, strong communication and organizational skills, experience with CRM systems (e.g., Salesforce), familiarity with trade shows and collector events, and a Bachelor’s or Associate degree (highly preferred). Onsite in Santa Ana, CA five days per week; salary range listed with location-based factors.