Supervisor, passengers services (Temporary 4 months)
On-siteMontréal, Quebec, Canada
Job Summary
Oversee all aspects of ground operations and ensure compliance with Air Transat's airport policies regarding passenger check-in and boarding. Supervise handler teams, communicate guidelines to airport business partners, and attend operational meetings to follow up on service level agreements. Conduct station inspections, identify corrective actions, and provide coaching and mentoring to operational teams while managing station delays, emergency events, and irregular operations. Collaborate closely with airport authorities, government agencies, and ground handling agents to maintain safety culture and high standards. Requires 7 to 9 years of passenger services experience with 3 years in leadership, fluency in French and English, and flexibility to work all hours as dictated by operational requirements.
Required Qualifications
- High school leaving diploma or equivalent
- Minimum of 7 to 9 years pertinent experience in passenger services
- At least 3 years in a leadership role
- Familiar with Transport Canada airline regulations, CBSA and USCBP regulations
- Extensive experience with above and below the wing operations
- Excellent organizational and problem-solving skills
- Multitasking ability
- Ability to work effectively under pressure
- Flexibility to work all hours/days (irregular hours)
- Computer systems: Microsoft Office
- Oral and written fluency in French and English
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