Supervisor or Shift Leader - Papa Johns - Methuen
On-siteMethuen, Massachusetts, United States
Job Summary
Ensure high-quality products and customer service are delivered while maintaining compliance with all federal, state, and local laws. Manage restaurant operations by executing company policies, training team members, and coaching to improve performance. Supervise staff to maintain adequate staffing levels and motivate the team to deliver quality service in a collaborative environment. Demonstrate operational skills including making quality products that meet standards and accurately reflect customer orders. Provide an outstanding customer experience by promptly responding to concerns and utilizing feedback to improve operations. Execute cash management duties with the POS, manage inventory levels to minimize loss, and ensure the restaurant remains clean, safe, and organized.
Required Qualifications
- Operational skills including making quality products and ensuring each product meets Papa John's standards and accurately reflects the customer's order
- Provide an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues
- Solicit, share and utilize customer feedback to improve restaurant operations and build brand loyalty
- Supervise a restaurant team, maintaining adequate staffing levels, properly training team members, ensuring compliance with all Papa John's policies and procedures, and coach to improve performance
- Motivate team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment
- Communicate, train and promote quality standards to restaurant team members
- Execute cash management duties with POS and shift reports
- Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss
- Manage company's assets by ensuring the restaurant is clean, safe and organized and complies with safety and security standards at all times
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