Supervisor On-Site Support
$4,094,640–$5,849,484 year
On-siteApeldoorn, Gelderland, The Netherlands
Job Summary
Manage and coach the On-Site Support team, focusing on professional growth and efficient planning while solving complex issues on location in Dutch and English. Develop and implement initiatives to optimize service provision and customer satisfaction, and independently perform system management and process coordination. Collaborate with the product owner and other departments to improve IT policy and ensure a stable digital workplace within the energy grid network serving millions of residents in the Netherlands. This 40-hour position requires an HBO ICT background, five years of experience, and proficiency with ServiceNOW or similar systems.
Required Qualifications
- Minimum HBO working and thinking level in ICT
- At least 5 years of experience in a similar role
- Excellent command of Dutch and English, both spoken and written
- Experience with Lean/Agile working methods and IT processes
- Knowledge of ServiceNOW or similar systems
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