Supervisor of Patient Engagement
Remote
Job Summary
Lead a team of Patient Engagement members to ensure timely refill support and accurate medication delivery across assigned hospitals and clinics. Manage on-site pharmacy relations, coordinate coverage, and facilitate collaboration calls with clinical integration teams and hospital partners. Provide front-line supervision, coaching, and performance management while overseeing ADP, PTO, and time reports. Complete system audits, establish efficient workflows, and assist in interviewing and onboarding new hires. Support after-hour coverage and absorb overflow work during high-volume periods. Maintain confidentiality of sensitive patient data and report hiring needs for implementation rollouts.
Required Qualifications
- State registered as a pharmacy technician
- Nationally certified as a CPhT or equivalent
- 3+ years of pharmacy technician experience
- High school diploma or GED
- Prior leadership experience
- Willingness to travel up to once per quarter if needed to meet job requirements
Desired Qualifications
- 3-5+ years' experience in Specialty Pharmacy
- Bachelor's degree
- Actively working toward degree
- Training in leadership/management theory and its practical applications in the workplace
- Knowledge of Willow, Qs1, and RX30 software system
- Proficient in Excel using basic formulas, data manipulation, graph creation, and other moderately advanced Excel skills
- Patient-centered, organized, high-integrity, and dependable
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