supervisor

Job Summary

Required Qualifications

• •You're confident with people and passionate about talking to our customers
• •You communicate well and deliver a great customer experience that showcases your personality every time
• •You understand who the core customer is that shops within your local market
• •You're passionate about fashion and clothes, and you stay up to date with the latest trends
• •Retail is fast paced and forever evolving you embrace this change and demonstrate resilience
• •You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
• •You'll have a keen eye for detail in maintaining great store standards
• •You will be aware of store targets and show a determination to exceed these
• •You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values
• •As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
• •In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to carried out before opening and before other members of management
• •In both circumstances, you'll ensure all our H&S and security procedures are adhered to, and you'll be responsible for the team, service levels and stock in the absence of a member of management
• •You'll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
• •You're the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
• •You'll support delivery of the brand VM and POS guidelines through great product handling and retail standards
• •You'll execute window and mannequin styling to a high standard and in line with guidance
• •You will regularly support floor moves in line with trade activity i.e. sale or promo launch
• •You will keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting
• •You'll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel
• •You'll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too
• •You'll have the confidence to challenge store management to influence change based on the feedback of your team
• •You'll have close relationships with your team and will role model the company values