Supervisor Medical Front Office
$63,000–$78,000 year
On-siteSan Jose, California, United States
Job Summary
Oversee the smooth operation of the Medical Department Front Office by supervising receptionists, managing patient flow, and resolving customer complaints. Ensure all work meets quality standards while assisting clients with insurance enrollment, paperwork, and fee schedule updates. Direct administrative support to the Clinic Manager and Medical Director, including developing policy manuals, tracking financial statistics, and maintaining strict HIPAA confidentiality. Create and modify appointment schedules, coordinate office logistics, and train new staff. Participate in outreach activities, quality improvement projects, and team-based care delivery within the Patient Centered Health Home model.
Required Qualifications
- Associate degree in health related field
- Minimum of two (2) years of supervisory experience
- Knowledge of medical office procedures
- Knowledge of ICD 10 and CPT 4 codes
- Knowledge of medical billing procedures
- Excellent customer service and supervisory skills
- Knowledge of MediCal and other government health programs
- Possession of a valid California Driver License
- Automobile insurance
- Clean driving record
- Ability to maintain strict confidentiality
- Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
- Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner
- Ability to multitask and thrive in a fast-paced, constantly changing environment
- Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment
- Knowledge of office systems
- Computer literacy and knowledge of Windows environment and software (e.g., Microsoft Office Suite including Word and Excel)
- Ability to learn new computer programs within a short period of time
- Ability to visually observe as well as hear and communicate with patients and professional staff
- Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors
- Must be able to sit, stand and walk for extensive periods of time
- Must be able to lift up to 35 pounds
- Must be able to stoop, squat, or bend frequently
- Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated to your job description
- Ability to maintain strict confidentiality per HIPAA standards, except when mandated reporting is required
Desired Qualifications
- Bachelor degree preferred in health related field
- Supervisory experience preferred in a medical office or health center facility
- Spanish speaking
- Enthusiastic, flexible, cheerful, initiative, innovative, team-orientated, and reliable
- Knowledge of and ability to relate to the American Indian community and other minority populations
- Interest in and commitment to the mission of the Indian Health Center
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.