Supervisor/Manager Call center
On-siteMonterrey, Nuevo León, Mexico
EXPIREDMonterrey, Nuevo León, MexicoOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Manage Service Desk operations by overseeing SLA, KPI, and performance management while leading team efforts in escalation, incident, and operational review processes. Drive continuous improvement through quality assurance, self-service initiatives, and analytics automation. Lead onsite teams in Monterrey or Saltillo with advanced English proficiency.
Required Qualifications
- 5+ years of experience
- Onsite Monterrey/Saltillo
- Advanced english
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