Supervisor, Infrastructure Network Ops
$172,848–$276,578 year
On-siteOakland, California, United States
Job Summary
Lead the Bay Area Net Ops Group as principal day-to-day point of contact for escalations, scheduling, and team purchasing. Oversee solutions development, design, implementation, and support for enterprise technical infrastructure while managing the full lifecycle of technical infrastructure. Supervise resources, tasks, and budgets associated with enterprise infrastructure and Information Services operations. Conduct field work with the team approximately 8 to 12 hours monthly. Manage continuing education and certification plans for staff. Establish cooperative relationships with clients, IS team members, management, and executives to articulate strategy and assemble consensus. Prioritize assignments to complete work timely while maintaining system availability, reliability, and business continuity in mission-critical healthcare environments.
Required Qualifications
- Equivalent experience will be accepted in lieu of the required degree or diploma
- Bachelor's: Computer Science, Information Technology, or related field
- 5 years of recent relevant experience
- Expected to work 8 to 12 hours in the field monthly with the team
- Knowledge of modern IT Network topologies and architectures
- Oversees solutions development, design, implementation, and support for enterprise technical infrastructure
- Aids in the full lifecycle management of technical infrastructure
- Supports continuing education and certification plans, as needed, for staff
- Supervises resources, tasks, and budgets associated with enterprise infrastructure and Information Services (IS) operations
- Working knowledge of implementing sophisticated technology to support a large, complex, and geographically diverse multi-entity business
- Analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors
- Establish and maintain cooperative working relationships with clients, IS team members, management, and executive personnel/staff
- Demonstrated managerial and organizational skills to articulate the value of plans and strategies, and assemble consensus across all levels of Sutter Health
- Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts
- Sound understanding of healthcare operations including: hospitals, clinics, medical offices, and IS needs
- Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner
- Encourage individuals either in a one-to-one or small group situation in order to establish rapport and gain the trust of others or to listen perceptively and convey awareness
Desired Qualifications
- Experience supporting and maintaining complex enterprise network infrastructure environments, including technologies such as Extreme Networks and Cisco Systems
- Strong troubleshooting and diagnostic skills with the ability to resolve network issues across diverse and evolving technology environments
- Working knowledge of purchasing processes, vendor engagement, and procurement practices related to IT infrastructure and network operations
- Proven success leading geographically dispersed teams while fostering collaboration, accountability, and operational excellence
- Experience supporting mission-critical environments with a focus on system availability, reliability, and business continuity
- Healthcare industry experience preferred, with an understanding of the unique operational, regulatory, and technology requirements within healthcare organizations
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