Supervisor I, Customer Support/Operations
On-siteManila, Metro Manila, Philippines or Iloilo, Western Visayas, Philippines
Job Summary
Oversee a team of Level I representatives and manage day-to-day operational activities, including leading CI and Automation initiatives. Handle escalated customer and managerial calls to ensure timely resolution while implementing and enforcing organizational policies. Drive performance and service quality through strategic planning, report preparation for senior leadership, and proactive stakeholder management across functions. Manage a remote, results-oriented team with strong delegation and problem-solving capabilities. Requires knowledge of enterprise AI tools and flexible scheduling.
Required Qualifications
- Bachelor's degree in any field
- Excellent written and verbal communication skills
- Ability to effectively collaborate across all levels of the organization
- Proven success in managing change within operational environments
- Strong organizational, prioritization, and delegation skills
- Proven problem-solving and analytical capabilities
- Detail-oriented with strong project management skills
- Knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization
- Ability to manage a remote, results-oriented team
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
Desired Qualifications
- Open to flexible schedules
- Demonstrates a consultative and collaborative mindset
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