Supervisor Housekeeping
$41,600–$41,600 year
On-siteAustin, Texas, United States
Job Summary
Supervise housekeeping staff by providing open communication, training, coaching, and counseling to ensure maximum efficiency and guest satisfaction. Inspect cleaning of guest rooms, turndown service, public areas, and back of house while enforcing accident/loss prevention programs, SOPs, and health/sanitation standards. Issue assignments to staff, review special requests, and distribute supplies at the start of shifts to control inventory and expenses. Respond to guest requests, concerns, and problems, logging items into the Lost and Found to maintain controls. Implement emergency training and procedures to protect the hotel, guests, staff, and company assets. Requires bilingual English and Spanish skills, one to two years of related experience, and the ability to lift up to 50 lbs. and stand 90% of the shift. Located in Austin's Rainey Street Historic District at Hotel Van Zandt.
Required Qualifications
- Bilingual English and Spanish
- High school education or equivalent experience
- one to two years of employment in a related position with this company or other organization(s)
- working knowledge of Housekeeping and the hotel's services, policies and operations
- supervisory skills
- Ability to communicate information and hotel services to management and guests
- Ability to inspect guest rooms, public areas, and back of house, and review reports
- Ability to communicate with guests, on a telephone, and on a two-way radio with associates
- Ability to interpret reports
- Lifting up to 50 lbs. of linen, supplies, furniture
- Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner
- Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner
- Carrying up to 35 lbs. of supplies
- Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal
- Occasional kneeling required
- Mobility -continuous movement throughout hotel
- Continuous standing -90% of shift
- Climbing stairs, approximately 100 steps 3% of 8 hours
- Ladders -approximately 3 feet, 2% of 8 hour shift
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